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Policies and Guidelines
(All terms are final and non-negotiable)
"We kindly ask that you read the guidelines before scheduling an appointment."
Consultation Requirement (New Clients)
"All new clients are required to complete a consultation prior to booking any services through this site. Service requests will not be accepted without a completed consultation."
No Early Arrivals
"Please arrive at your scheduled appointment time. Early arrivals can disrupt both my schedule and that of other clients. I maintain a strict policy of respecting everyone’s time."
One-to-one
"All appointments are one-on-one. To maintain a focused and comfortable environment, we kindly ask that you attend your appointment alone. Please do not bring guests or children, and make the necessary arrangements in advance. [Exception: Minors may be accompanied by a parent or legal guardian.]"
Lateness
"Please be advised that arriving 30 minutes past your scheduled appointment time will result in an automatic cancellation of your appointment. A $25 late fee will be applied for arrivals 15-30 minutes late. Should I ever be delayed, you will be offered a discount of equal value."
Age Requirement for Locs
"Clients must be at least 13 years of age or older. Children aged 5 to 12 are eligible for annual back-to-school promotional appointments only, available from August 20 to September 20, and must be accompanied by an adult."
Deposits
"Deposits are not required initially. However, after three penalized cancellations or last-minute reschedules, a 50% deposit will be required for all future appointments without exception."
Illness Policy
If you test positive for COVID-19 or are experiencing symptoms of any communicable illness (such as allergies, congestion, cough, cold, flu, rash, or lice), please refrain from attending your appointment to prevent contamination of the workspace. Instead, contact your stylist for further instructions.
Please be assured that I take HIPAA compliance very seriously, and any information you share will be kept strictly confidential.
Use the "Let's Chat" link to get in touch.
No Call No Show
After multiple attempts to reach you, any "No Call, No Show" will lead to an immediate and permanent ban from all services. Such conduct is completely unacceptable and will be dealt with zero tolerance.
